Question 1

How does Washzi work?

Accepted Answer

Washzi connects customers with nearby laundromats and drivers. Find a laundromat on the app, request a driver to pick up your laundry, the laundromat washes and updates you, then you can have it delivered back or pick it up yourself.

Question 2

Where is Washzi available?

Accepted Answer

Washzi currently serves the New York and New Jersey metro area, with new neighborhoods being added regularly. Download the app to see laundromats near you.

Question 3

Do I need an account to use Washzi?

Accepted Answer

Yes, creating a free account lets you place orders, track laundry, manage payments, and communicate with drivers and laundromats.

Question 4

How do I place an order?

Accepted Answer

Open the Washzi app, browse nearby laundromats, select your preferred services, and confirm your order. You can then request a driver for pickup or drop off yourself.

Question 5

How is pricing determined?

Accepted Answer

Each laundromat sets their own pricing — by item, weight, or service type. Prices are shown upfront before you confirm your order. Driver fees are calculated based on distance.

Question 6

Can I cancel or modify an order?

Accepted Answer

You can cancel or modify an order before the laundromat begins processing it. Check the order details screen in the app for cancellation options.

Question 7

How do I get my laundry picked up and delivered?

Accepted Answer

After selecting a laundromat, request a driver through the app to collect your laundry from your home. When it's done, request another driver for delivery or collect it yourself.

Question 8

Can I track my driver?

Accepted Answer

Yes! You'll see real-time driver location and estimated arrival time once a driver accepts your pickup or delivery request.

Question 9

What if I miss my pickup?

Accepted Answer

If you're unavailable when the driver arrives, they'll wait a few minutes and try to contact you. If they can't reach you, the pickup will be cancelled and you can reschedule.

Question 10

How do payments work?

Accepted Answer

All payments are processed securely in-app. Laundromats charge based on their pricing, and driver fees are calculated separately. Everything is cashless.

Question 11

What payment methods are accepted?

Accepted Answer

We accept all major credit and debit cards. Payment information is stored securely and can be updated anytime in your account settings.

Question 12

How do refunds work?

Accepted Answer

If there's an issue with your order, contact our support team through the app or email us at info@washzi.com. Refunds are reviewed on a case-by-case basis.

Frequently Asked Questions

General

Orders & Pricing

Pickup & Delivery

Payments